Quick summary
- We collect personal information to respond to enquiries, assess suitability, enrol learners, deliver training and assessment, provide support and meet our legal and RTO obligations.
- We may also collect information when you complete an application, survey, research activity or website form.
- We take reasonable steps to protect your information.
- We may share information with government bodies, regulators and service providers where required or necessary.
- You can ask to access or correct personal information we hold about you.
- You can opt out of marketing communications at any time.
This summary is for convenience only. The full policy below explains how EduSmart handles personal information.
Who we are
EduSmart Institute is an Australian Government Registered Training Organisation (RTO Code 45984).
This policy explains how EduSmart collects, holds, uses and discloses personal information when you use our website, contact us, apply for a program, enrol in training, take part in research or use our learner services. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
Information we collect
We collect personal information that is reasonably necessary to provide our services, support learners and meet our legal, reporting and RTO obligations.
Personal information may include:
- Name and contact details
- Identity and enrolment information
- Unique Student Identifier (USI) where required
- Education, qualification and work information
- Application and suitability information
- Language, literacy, numeracy and digital-readiness information
- Learner support and accessibility information
- Training, assessment and progress records
- Payment and transaction information
- Enquiries and form responses
- Research or survey responses where you choose to take part
- Website usage information where applicable
Some information may be sensitive information. We only collect it where it is reasonably necessary, required for reporting or needed to provide appropriate learner support, and we ask for your consent unless the law requires us to collect it.
Where giving us information is optional, we say so when we ask for it. If you choose not to give us some information, we may not be able to provide a service, such as processing an enrolment.
How we collect it
We collect most personal information directly from you: through our website forms, applications, enrolment, surveys and research, and when you contact us. Sometimes we receive it from someone else, for example an employer who arranges your training, or a government agency or another training organisation when we verify your USI or prior qualifications.
How we use your information
We may use personal information to:
- Respond to enquiries and applications
- Assess program suitability and support needs
- Support language, literacy, numeracy and digital-readiness review
- Process enrolment
- Deliver training and assessment
- Provide learner support
- Issue qualifications and Statements of Attainment
- Communicate about training, assessment and progress
- Meet legal, regulatory and reporting obligations
- Administer fees and payments
- Improve our programs, services and learner experience
- Conduct voluntary research and analyse research responses
- Provide requested resources or information
- Send marketing communications where permitted
You can opt out of marketing communications at any time.
AI and digital systems
EduSmart may use AI and digital tools to support learning, feedback, administration and learner support.
We take reasonable steps to minimise personal information shared with these systems and to protect learner information.
Formal assessment and competency decisions are made by appropriately qualified people.
Who we may share your information with
We may disclose personal information where reasonably necessary to deliver our services or meet our obligations. This may include:
- Government and regulatory bodies where required
- Organisations involved in national VET reporting and administration
- Technology and service providers used to operate EduSmart
- Learning, communication and administrative service providers
- Payment service providers
- Professional advisers where required
- Other parties where required or permitted by law
We take reasonable steps to ensure service providers handle personal information appropriately.
Storage and security
EduSmart takes reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.
We use Australian and international technology providers, which means some information may be stored or processed outside Australia. Countries where this is likely include the United States. When personal information is disclosed to a provider outside Australia, we take reasonable steps to ensure it is handled in line with the Australian Privacy Principles.
How long we keep information
We retain personal information for as long as required by applicable law, RTO and reporting obligations, and legitimate business requirements.
When information is no longer required, we take reasonable steps to securely destroy or de-identify it.
Accessing or correcting your information
You can ask to access or correct personal information we hold about you. Some records may need to be retained because of legal, regulatory or RTO requirements.
To make a request, contact office@edusmart.com.au.
Marketing communications
You can opt out of marketing communications at any time by using the unsubscribe option provided or contacting EduSmart.
Receiving a requested guide, research result or other service does not require you to agree to ongoing marketing unless this is clearly stated at the time.
Research participation
Participation in EduSmart research is voluntary.
Research responses may be analysed and used to produce research findings and reports. Where appropriate, findings will be reported in aggregate and individual respondents or organisations will not be identified without permission.
Taking part in research does not require you to agree to marketing.
Cookies and website analytics
We may use essential cookies required for the website to operate and, where required, analytics tools with your consent to understand how the website is used and improve it.
Where analytics are in use, you can accept or decline them in the website's cookie banner. To change your choice later, clear this site's data in your browser and the banner will ask again.
Privacy complaints
If you have a concern about how EduSmart has handled your personal information, please contact us first at office@edusmart.com.au so we can review the matter. We will look into it and give you a written response, normally within 30 days.
You can also use EduSmart's Complaints and Appeals process.
If you are not satisfied with EduSmart's response, you may be able to contact the Office of the Australian Information Commissioner.
Contact us
EduSmart Institute
Email: office@edusmart.com.au
Contact form: Contact EduSmart
Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be published on this page, with the date it was last updated at the top.