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Terms & Conditions

The rules and guidelines that govern your use of EduSmart Institute's website and services.

Last updated: 1 October 2026

Quick Summary

  • You must be 16 or older to use our website (under 18 requires parental consent to enrol)
  • Learning content belongs to EduSmart, don't share or redistribute it
  • You're responsible for your own work and keeping your login secure
  • You can use AI tools in your learning, but assessments must demonstrate your own competency
  • We can update these terms, enrolled learners will be notified of material changes
  • Queensland law governs these terms

This summary is for convenience only. Please read the full terms below for complete details.

Introduction & Eligibility

These Terms & Conditions ("Terms") govern your use of the EduSmart website, learning platform and related services ("Services") operated by EduSmart Institute Pty Ltd (ABN 51 642 953 786), trading as EduSmart and EduSmart Institute ("EduSmart," "we," "us," or "our").

By accessing our website or enrolling in a program, you agree to be bound by these Terms, our Privacy Policy and our Fees, Payments, Refunds and Student Financial Protection Policy. If you do not agree to these Terms, please do not use our Services.

Eligibility

You must be at least 16 years old to use our website.

To enrol, you must be at least 18 years old, or at least 16 years old with parental or guardian consent. If you are under 18, your parent or guardian must review and agree to these Terms on your behalf before you enrol.

Account Registration

To access our learning platform, you must create an account with accurate and complete information.

You are responsible for:

  • Maintaining the confidentiality of your login details
  • All activity that occurs under your account
  • Notifying us immediately if you suspect unauthorised access to your account

You must not share your account credentials with anyone else. One account per learner; sharing access to learning content with others is not permitted.

Learner Obligations

By enrolling with EduSmart, you agree to:

  • Provide accurate and complete information at enrolment and keep it up to date
  • Engage genuinely with the learning content and complete assessments to the best of your ability
  • Submit your own work and not engage in plagiarism, cheating or academic misconduct
  • Use AI tools responsibly and in accordance with our academic integrity expectations
  • Communicate respectfully with staff, assessors and other learners
  • Keep your login details secure and not share access with others
  • Comply with all applicable laws and these Terms

Failure to meet these obligations may result in disciplinary action, up to and including termination of your enrolment.

Academic Integrity & AI Tools

EduSmart develops AI capability and practical workplace skills. The use of AI tools is a core part of your learning.

You may use AI tools, including those we provide and external tools, as part of your study and assessment preparation. However, all assessment submissions must demonstrate your own understanding, competency and application of skills.

Submitting AI-generated content as your own work without applying your own judgment, analysis or workplace context may constitute academic misconduct.

Acceptable AI use

  • Using AI to brainstorm ideas or structure your approach
  • Asking an AI Workplace Coach for explanations or feedback
  • Using AI tools to improve grammar or clarity in your writing
  • Applying AI tools to solve problems as taught in the program

Academic misconduct

  • Copying AI-generated content directly into an assessment without genuine input
  • Using AI to complete assessments in a way that doesn't demonstrate your own competency
  • Submitting work that you could not explain, defend or replicate if asked

If we suspect academic misconduct, we may request that you demonstrate your understanding through a follow-up conversation or additional assessment.

Intellectual Property

All learning content, materials, assessments and resources provided through our Services are the property of EduSmart Institute Pty Ltd or our licensors and are protected by copyright and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the materials for your personal learning only.

You must not:

  • Copy, reproduce or redistribute the learning content
  • Share materials with other learners or third parties
  • Screenshot, record or capture content for distribution
  • Use the content for commercial purposes
  • Remove any copyright or proprietary notices from materials

This licence ends when your enrolment ends or is terminated.

Access & Fees

Access to your learning

Upon enrolment, you receive access to your learning content through our platform. Where you undertake a nationally recognised qualification, access remains available for the duration of your enrolment period (up to 18 months from the enrolment date), regardless of when you complete. After this period, access will end.

We reserve the right to update, modify or remove content at any time to ensure it remains current and compliant with training package requirements.

Fees and payment

Fees are listed on the relevant page or provided at enrolment. By enrolling, you agree to pay all applicable fees.

Payment is processed securely by our third-party payment provider. We do not store your full card details.

For information about refunds, see our Fees, Payments, Refunds and Student Financial Protection Policy.

AI Workplace Coaches & Automated Services

Our Services include AI-powered tools, including AI Workplace Coaches that provide learning support and feedback.

Please note:

  • AI-generated responses are provided as a learning aid and may occasionally contain errors or inaccuracies
  • AI Workplace Coaches are not a substitute for professional advice in legal, financial, medical or other specialised fields
  • You should verify important information and use your own judgment when applying what you learn
  • Coach conversations may be reviewed to improve our services and ensure quality

AI Workplace Coaches are provided for use within your enrolled program only. Using them for purposes unrelated to your studies is not permitted.

Disclaimers & Liability

Disclaimer of warranties

Our Services are provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including:

  • Merchantability or fitness for a particular purpose
  • Uninterrupted or error-free access to our Services
  • Accuracy or completeness of content or AI-generated responses
  • That our Services will meet your specific requirements

We do not guarantee any particular career outcome, employment or salary as a result of completing a program.

Limitation of liability

To the maximum extent permitted by law, EduSmart and its directors, employees and agents will not be liable for any:

  • Indirect, incidental, special or consequential damages
  • Loss of profits, revenue, data or business opportunities
  • Damages arising from your use of or inability to use our Services
  • Damages arising from third-party tools or services used in connection with your program

Our total liability for any claim arising from these Terms or your use of our Services is limited to the amount you paid to us for the relevant program.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Australian Consumer Law.

Third-party services

Our Services may integrate with or link to third-party tools, platforms or websites. These are provided for your convenience and learning.

We are not responsible for:

  • The availability, accuracy or content of third-party services
  • Any issues arising from your use of third-party tools
  • The privacy practices or terms of third-party providers

Your use of third-party services is at your own risk and subject to their terms and conditions.

Suspension & Termination

By you

You may withdraw at any time by contacting us. Refund eligibility is governed by our Fees, Payments, Refunds and Student Financial Protection Policy.

By us

We may suspend or terminate your enrolment and access to our Services if:

  • You breach these Terms or any of our policies
  • You engage in academic misconduct, plagiarism or cheating
  • You fail to pay applicable fees
  • Your behaviour negatively impacts other learners, staff or our operations
  • We are required to do so by law or regulatory direction

Where possible, we'll attempt to resolve issues before taking this step. However, we reserve the right to suspend or terminate access immediately for serious breaches.

If your enrolment is terminated due to misconduct, you are not entitled to a refund.

General Terms

Force majeure

We are not liable for any failure or delay in performing our obligations where such failure or delay arises from circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters, pandemics or public health emergencies
  • Government actions, laws or regulations
  • Internet or telecommunications failures
  • Power outages or technical failures
  • Industrial disputes or strikes

If such an event occurs, we will take reasonable steps to minimise disruption to your learning and keep you informed.

Dispute resolution

If you have a concern or dispute relating to these Terms or our Services, please contact us first at office@edusmart.com.au. We'll work with you in good faith to resolve the issue.

If we cannot resolve the matter directly, you may access our formal Complaints & Appeals process.

We encourage resolution through direct communication before pursuing formal or legal channels.

Changes to these terms

We may update these Terms from time to time to reflect changes in our practices, Services or legal requirements.

Changes will be posted on this page with a revised "Last Updated" date.

For enrolled learners, we'll notify you by email of any material changes that affect your enrolment. Continued use of our Services after changes are posted constitutes acceptance of the updated Terms.

Severability

If any provision of these Terms is found to be invalid, unenforceable or illegal by a court or tribunal, the remaining provisions will continue in full force and effect.

Entire agreement

These Terms, together with our Privacy Policy, our Fees, Payments, Refunds and Student Financial Protection Policy and any program-specific terms provided at enrolment, constitute the entire agreement between you and EduSmart regarding your use of our Services.

These Terms supersede any prior agreements or understandings, whether written or oral.

Governing law

These Terms are governed by the laws of Queensland, Australia. You agree to submit to the exclusive jurisdiction of the courts of Queensland for any disputes arising from these Terms or your use of our Services.

Related Policies

Contact Us

If you have questions about these Terms, contact us:

Email: office@edusmart.com.au — or use our Contact Form

Address: EduSmart Institute Pty Ltd, 40 Main Street, Palmwoods QLD 4555